Delivery Options

We use Royal Mail Tracked Delivery. All orders are sent discreetly in plain packaging and all emails about delivery will say 'LX Ltd' in the subject line not 'Libideration X'.

Service	Delivered	Cost
Standard	3 Working Days	£3.99 or FREE over £40
Next Day	Next Working Day	£5.95
Click and Collect	3-5 Working Days	FREE
Post Office® Local Collect	3 Working Days	£3.99 or FREE over £40
Please note: Working days don't include Saturday, Sunday or UK Bank Holidays

Returns, Refunds & Exchanges

If you’re not happy with something you purchase from us, for any reason, you can return it to us for free within 28 days of receipt. Items must be unworn, unwashed and in their original condition with all tags and labels intact for lingerie, and all seals intact for toys and accessories.

There are a few things we can’t exchange or refund:

• All sex toys, where the packaging/box has been opened or the security seal removed or broken, unless the item has been returned to us and on inspection is found to be damaged or faulty and is still within warranty;
• Lingerie, which has been worn, or where the hygiene seal, tags or labels have been damaged or removed;
• Hosiery, which has been worn or where the seal is broken;
• Items purchased as part of a set, but which have been returned separately or as an incomplete set;
• Face coverings, due to hygiene reasons.

If you've received damaged or faulty items, please click here for information on how to return these to us